Privacy Policy

1. Information We Collect

We may collect the following types of personal information:

• Personal Information: Your name, email address, telephone number, shipping address and billing address.
• Order Information: Details of your purchases, order history, payment status, delivery preferences and order communications.
• Payment Information: Payment details are processed securely by our trusted payment providers. ORA COLLECTIVE does not store your full credit or debit card information.
• Account Information: If you create an account with us, we may collect your login details, order history, saved addresses and shopping preferences.
• Device and Technical Information: Your IP address, browser type, device information, operating system, referring website, time zone, pages visited and website usage data.
• Communication Information: Emails, customer service enquiries, product reviews, feedback, messages or other communications you send to us through email or social media.

We collect this information when you:

• Place an order;
• Create an account;
• Subscribe to our newsletter;
• Contact our customer support;
• Participate in promotions or giveaways;
• Leave a product review;
• Browse our website.

2. How We Use Your Information

We use your personal information to:

• Process, confirm and deliver your orders;
• Verify your payment information;
• Provide customer support;
• Respond to your questions or requests;
• Send order confirmations, shipping updates and delivery notifications;
• Improve our website, products and customer experience;
• Prevent fraud, unauthorised transactions and security risks;
• Send marketing emails, special offers and promotions where you have provided your consent;
• Comply with legal, tax or regulatory requirements.

We will never sell, rent or trade your personal information to third parties for their marketing purposes.

3. How We Share Your Information

We may share your personal information only when necessary with trusted third parties, including:

• Payment processors;
• Shipping and courier companies;
• Website hosting providers;
• Shopify;
• Analytics providers;
• Email marketing services;
• Fraud prevention services;
• Government authorities where required by law.

All third-party providers are required to handle your information securely and only for the purpose of providing their services.

4. Data Security

We take reasonable administrative, technical and physical measures to protect your personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

Your payment information is processed through secure payment gateways using industry-standard encryption technology.

Although we make every reasonable effort to protect your information, no internet transmission or electronic storage method can be guaranteed to be completely secure. You provide your information at your own risk.

5. Cookies

Our website uses cookies and similar technologies to improve your shopping experience. Cookies help us:

• Remember your shopping cart;
• Save your preferences;
• Analyse website traffic;
• Understand customer behaviour;
• Improve website performance;
• Provide relevant content and advertisements.

You may disable cookies through your web browser settings; however, some features of our website may not function properly if cookies are disabled.

6. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as Shopify, payment gateways, shipping providers, Google Analytics, social media platforms and email marketing services.

These third parties have their own privacy policies, which govern how they collect and process your information. We encourage you to review their privacy policies before providing any personal information.

ORA COLLECTIVE is not responsible for the privacy practices of third-party websites or services.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate information;
• Request deletion of your personal information;
• Object to certain types of data processing;
• Request a copy of your personal data;
• Withdraw your consent for marketing communications at any time.

You may unsubscribe from our marketing emails at any time using the "unsubscribe" link included in our emails or by contacting us directly.

To exercise any of these rights, please contact us at: ORACOLLECTIVEONLINE@GMAIL.COM

8. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders;
• Provide customer support;
• Comply with legal, tax and accounting requirements;
• Resolve disputes;
• Enforce our legal agreements.

When your information is no longer required, it will be securely deleted or anonymised where practicable.

9. International Data Transfers

As an online store, your personal information may be processed or stored in countries other than your country of residence, including by our trusted service providers.

Where such transfers occur, we take reasonable steps to ensure your information receives an appropriate level of protection.

10. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information promptly.

11. Changes to This Privacy Policy

ORA COLLECTIVE may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements or services.

Any changes will be posted on this page with an updated effective date. Your continued use of our website following the publication of any changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, requests or concerns regarding this Privacy Policy or the way we handle your personal information, please contact us:

• ORA COLLECTIVE
• Email: ORACOLLECTIVEONLINE@GMAIL.COM
• Hotline: 0702334472

We will make every reasonable effort to respond to your enquiry as soon as possible.